SHIPPING & RETURNS
Easy Flat-Rate Shipping!
Some locations are excluded from these pricing. We reserve the right to add a shipping surcharge on orders going to remote locations (the buyer will have the choice to cancel the order).
Most items are shipped from our warehouse located in Ottawa, ON. Since the items are stocked here in Canada, you DO NOT have to pay any duties or fees related to importation. On rare occasions, some items are shipped from Russia but we make sure to have all the duties and import fees prepaid. In both cases, you will NOT have to pay anything more when receiving your order.
We do not ship to PO Boxes.
We are not liable for any import tax. Custom fee or customs delay. If the parcel return back to us due to the buyer refuse to pay the above fee. We will not resent the parcel until the buyer completes those fee and pay all the return and resend cost. The buyer can not cancel the order or request a refund based on the above reason.
We will try our best to help our buyer to minimize the risk of paying the taxes.
RETURN & EXCHANGE POLICY
Return new items unopened only within 14 days of delivery for a refund. Items must be returned in their original product packaging & include all documentation & original tags. you will be responsible for paying the carrier directly for the return shipping costs.
You must contact us to initiate a return of merchandise. Without a return authorization number, we cannot accept your return.
Note: No warranties or returns on electrical components. If you are unsure what constitutes as an electrical component, please contact us before ordering.